FAQ image

FAQ

General

What is Sago Mini?

Sago Mini is an award-winning company devoted to play. We make apps and toys for preschoolers worldwide. Toys that seed imagination and grow wonder. We bring thoughtful design to life. For kids. For parents. For giggles. Learn more about the team here.

What is Sago Mini Box?

Sago Mini Box is a monthly make-and-play subscription that brings quality, creative play for preschoolers right to your door. 

Each unique box includes a Sago Mini collectible figurine and a set of kid-friendly activities that explore fun themes from road trips and oceans to pets and tools. Sago Mini Box is also packed with amazing play-based learning opportunities.

Designed by the same studio who brought the award-winning Sago Mini apps to life, each activity builds confidence and creativity as kids get to DIY their way to a personalized play experience they will look forward to each month.

What is inside each box?

Expect each monthly box to be stuffed to the brim with make-and-play activities and surprises designed to teach modern skills to preschoolers. In addition to the activities, every box comes with a collectible figurine of one of our beloved characters and letters to read aloud to your child. 

How much does Sago Mini Box cost?

Sago Mini Box offers monthly and annual subscription options, so you can choose the right fit for your family. 

Our monthly subscription will cost you US $19* (+$3 for shipping) every month.

Or, save with our annual subscription and pay US $180* (+ $3 for shipping each month) upfront.


* taxes excluded

What age is Sago Mini suitable for?

Sago Mini is best suited for kiddos aged 3-5. Our product adheres to the CPSC (Consumer Product Safety Commission) Safety Requirements, and are  Academics' Choice Brain Toy Award winners! 

Is the Sago Mini Box environmentally friendly?

We do our best to be environmentally friendly and use as many responsible sources as possible! All our paper products are made from recycled sources, and all the activities and the box, except for the plastic figurine, can be recycled. 

Where do you ship?

As of right now, we only ship to the continental United States. However, we’ve got our best team of thinkers and planners working hard to figure out how to expand to the rest of the world! 

Can I purchase boxes ala carte?

Not yet!

Subscriptions

How does a monthly subscription work?

Monthly plans are simple! Once you sign up for the monthly plan, you will be billed on the 1st of every month. For each month you choose to stay subscribed, you’ll get a new box filled with tons of fun! 

Going on vacation? Don’t worry you can pause your subscription for that month. Be sure to pause before your renewal date (generally the 1st of the month), otherwise you will still receive that month's box. 

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause. Select ‘Pause my subscription’ and confirm on the pop-up. This will pause your subscription for one month only and will automatically resume the following month.

If you need to pause for more than one month, email us at support@sagominibox.com and we can help sort this out for you!

How does an annual subscription work?

The annual subscription makes play hassle free. Pay once upfront and get a box every month for 12 months. An annual subscription will renew automatically after your first 12 months, and you will be subscribed for another year. 

Going on vacation? Don’t worry you can pause your subscription for that month. Be sure to pause before the 1st of the month, otherwise you will still receive that month's box. 

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause.Select ‘Pause my subscription’ and confirm on the pop-up. This will pause your subscription for one month only and will automatically resume the following month.

For annual users, pausing for a month doesn’t mean you lose out on a box. You will still receive 12 boxes over the period of a year, as pausing will just extend your subscription for an additional month. 

If you need to skip for longer than a month, please email us at support@sagominibox and we can help sort this out for you! :)

Please note that you can cancel any time without cancellation fees but should you choose to cancel before your 12 months are up, you will not be reimbursed for the remaining months and will continue to receive boxes until your year subscription is over. 

When will I be charged?

Your subscription charge will depend on which plan you’re on.

If you’ve subscribed to our monthly plan, you’ll get charged once a month. Your first monthly charge will appear the day you’ve made the purchase. Every month after that, you’ll be automatically charged on the 1st of every month. 

If you’ve subscribed to our annual plan (congrats on the savings!), you’ll pay once at the time of purchase for a 12 month box subscription. The day you make your purchase will also be the day the following year your subscription will automatically renew. If you’re no longer interested in renewing for another year (so sad to see you go :( ) just be sure to cancel before your annual renewal date. 

When will I get my package?

You can expect your very first box to ship the following month on the 15th. After your first month, you can expect your box to be delivered around the 15th of every month. You can track your shipment from your My Account page.

Can I cancel my subscription & get a refund?

You can cancel your monthly subscription any time before your next billing cycle. Annual subscriptions are a year-long commitment and we do not offer refunds on these plans. Annual subscriptions are also automatically renewed a year from your initial subscription date, so be sure to cancel prior to this date to avoid any unwanted charges. 

How do I cancel my subscription?

We’re so sad to see you go, but we understand that subscriptions aren’t for everyone!

Log in to your account and go to the ‘Account’ page.Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to cancel. If you’re unsure about cancelling, just pause for a month by click ‘Pause my subscription’ and confirm on the pop-up. Otherwise, you can click ‘Cancel my subscription’ and confirm on the pop-up.

We’ll miss you! Don’t forget, if you signed up for an annual subscription, it’s a year-long commitment and we do not offer refunds. You’ll still receive the remaining months boxes until the year runs out.

Subscriptions can be reactivated from your Account page once cancelled.

Can I stop my subscription from renewing automatically?

You’ll have to cancel your subscription in order to stop the automatic renewal. For monthly users, as long as you cancel before your next billing date, you won’t be charged for next month’s box. 

For annual users, you can cancel any time before your next yearly billing date. Should you choose to cancel before your 12 months is up, you will not be reimbursed for the remaining months and will continue to receive boxes until your subscription is over.

Can I reactivate my subscription if I’ve cancelled?

Of course! 

Log in to your account and go to the ‘Account’ page.Under the ‘Past subscription’ tab, click the ‘Show details’ button on the subscription you wish to reactivate. Click the ‘Reactivate’ button, and confirm on the pop-up. 

Can I get multiple Sago Mini Box subscriptions?

Yes, of course! We know that all kids have their own artistic vision and play style, so you can subscribe to multiple boxes if you have multiple kids. If you are someone who has multiple subscriptions (Yay! Thanks for loving Sago Box as much as we do!) it's important to know that the multiple boxes you receive each month may or may not be of the same theme.

Can I pause my subscription?

Yes, both monthly and annual customers can pause their subscriptions for a maximum of one month. Be sure to pause before the 1st of the month, otherwise you will still receive that month's box. 

Log in to your account and go to the ‘Account’ page.Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to pause. Select ‘Pause my subscription’ and confirm on the pop-up. This will pause your subscription for one month only and will automatically resume the following month.

For annual users, pausing for a month doesn’t mean you lose out on a box.  You will still receive 12 boxes over the period of a year, as pausing will just extend your subscription for an additional month. 

If you need to skip for longer than a month, please email us at support@sagominibox.com and we can help sort this out for you! :)

Can I give a Sago Mini Subscription Box as a gift?

How sweet of you, a gift for us? You shouldn’t have ;)

Yes, you definitely can send a subscription box to someone as a gift, just add in their address information in the “Ship to” section while making your purchase.  Unfortunately, we don’t offer gift wrapping or a gift message option at the moment, but you can sign up for our newsletter to stay updated on our latest features.

Can I choose when I want my subscription to begin?

Unfortunately not! Your subscription will begin as soon as you purchase it. 

Managing your subscription

How do I update my shipping address?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to update. Click the ‘Update address’ button under the ‘Ship to’ section.

Please note if you multiple subscriptions and want to update your information, you’ll have to update them individually.

How do I update my billing address?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to update. Click the ‘Update address’ button under the ‘Billing and payment method’ section.

Please note if you multiple subscriptions and want to update your information, you’ll have to update them individually.

How do I update my credit card information?

Log in to your account and go to the ‘Account’ page.

Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to update. Click the ‘Update address’ button under the ‘Billing and payment method’ section.

Please note if you multiple subscriptions and want to update your information, you’ll have to update them individually.

Do you have a referral program?

We do! By referring your friends and family to Sago Mini Boxes, you can earn discounts on your future boxes. 

Log in to your account and go to the ‘Account’ page. Click on the ‘Refer a friend’ banner.

Here you’ll be given a referral URL that you can share with everyone and anyone! If someone you know makes a purchase from your URL, your account will be credited with a discount. This discount will automatically be applied to your next payment. The best part, is that there’s no limit on how many discounts you can accumulate - so share 

What forms of payment do you accept?

We accept Visa, MasterCard, AMEX, and Discover.

Can I return my box if I don’t like it?

We do not accept returns or exchanges on our boxes, but if you are at all unhappy please reach out to customer care so we can make it right!

I canceled my subscription immediately after signing up — will I receive a refund?

You can cancel your monthly subscription any time before your next billing cycle. Annual subscriptions are a year-long commitment and we do not offer refunds on these plans. Annual subscriptions are also automatically renewed a year from your initial subscription date, so be sure to cancel prior to this date to avoid any unwanted charges. Please reach out to customer care for further assistance.

Shipping

Will I be notified when my box ships?

Yes, you will receive an email with a tracking number to track your shipment.

How do I track my shipment?

Log in to your account and go to the ‘Account’ page. Under the ‘Active subscription’ tab, click the ‘Show details’ button on the subscription you wish to track. Under ‘Shipment History’ you’ll see your tracking number appear once your box is shipped. 

Don’t see a tracking number? Or noticed another issue? Email us at support@sagominibox.com and we can help you out :). 

I didn’t receive my box this month. What should I do?

Oh no, we’re sorry about that! First, be sure your subscription hasn’t accidentally been paused by checking the Active Subscriptions section in your Accounts page.  Also be sure to double check the tracking information to see if you can locate your box.

Still having trouble finding your box? Email us at support@sagominibox.com and we will do our best to help.

I received a damaged box this month. What should I do?

We’re so sorry to hear that! Please email us at support@sagominibox.com and we will do our best to help.

Do you ship to POB and military APO, FPO and DPO?

Yes, we use Fedex SmartPost which services P.O. boxes; and military APO, FPO and DPO destinations.

How will my order be shipped?

We ship via FedEx SmartPost. Delivery generally takes 2-7 days depending on the distance of the destination from our warehouse. Delivery days are Monday - Saturday.

My shipment is damaged. What now?

Oh no, please contact our customer care department at support@sagominibox.com so we can get another shipment out to you right away!

Referrals

Is there a limit to the number of people I refer?

There’s no limit on how many discounts you can accumulate - so refer away!

What does the person I refer have to do?

The person you refer just needs to sign up through your personal link and apply the coupon at checkout!

What happens if the person I refer already has a subscription?

Unfortunately, the referral offer is only for new customers.

How do I use my credits?

Your credits will be applied to your next renewal automatically.

Where can I see the credits I have earned?

You will see your credits earned on your next renewal invoice as a credit.

Do my credits expire?

Nope, they do not expire!

Why don’t I see my credits in my account?

All credits are automatically applied to your next invoice, so it won’t automatically show up after someone uses your referral. If you have any questions, please reach out to our customer care department.

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