FAQ image

FAQ

Subscriptions

Why are you no longer offering Sago Mini Box subscriptions?

We've loved working on the Sago Mini Boxes, and are honoured to have been able to bring joy to so many kiddoes over the past few years. For the time being, we're going to re-focus our efforts on Sago Mini World, Sago Mini School and Sago Mini First Words.

When will my subscription expire?

Sago Mini Box subscriptions will end in December 2022.

I pre-paid for 3, 6 or 12 months, how will that work?

Pre-paid subscriptions will be shipped in December, with all remaining boxes sent as one shipment. In the event you've paid for more boxes than we have themes available, a pro-rated refund will be issued to the original method of payment.

When will I get my boxes?

The final box shipments will be sent in early December. Keep an eye on your email for the tracking details!

I didn't get all my boxes!

If your final shipment was missing any boxes, and you didn't see a refund for those, you can reach us at support@sagominibox.com

Can I buy all the boxes I haven't got yet?

With subscriptions being wound down, Sago Mini Boxes are no longer available for purchase.

I have a gift code I haven't used, can I redeem it?

Unredeemed gift codes have been refunded to the original method of payment.

Still haven't found what you're looking for?

Email us at support@sagominibox.com